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Customer Service
We are committed to provide unparalleled customer service and support. Your satisfaction is always our number one priority.If you have any additional questions, comments or concerns, please contact us at:
Customer Service: info@aidtanzania.org
Call us: (970)306-8685
US Mail to: Aid Tanzania
208 River Ranch Rd
Edwards, CO 81632-7902
Please feel fee to leave us a message and we will respond as promptly as possible. As we are temporarily in Tanzania, it may only be practical for us to respond via email and it may take us a few days to respond as we are sometimes administering our programs in remote villages without electricity or internet connections. Please feel free to leave us a message and we will respond as promptly as possible.
Guarantee
We measure success by the satisfaction of our supporters. Please realize that all of our products with the exception of the Maasai blankets, are hand-made by Tanzanian people and there will be some variation in products. Also, because some of the products are made from natural fibers, there will be natural variations in materials (color, texture, etc). Please feel free to inquire about a specific product before ordering. We want you to be happy.
Returns and Exchanges
Please contact customer service with return or exchange inquiries. We offer 100% refund or exchange within one week of delivery, shipping & handling charges excluded.